Support & SLA

Contact

support@cloudschedulerapp.com

Support hours

Monday to Friday, 09:00–18:00 CET/CEST, excluding public holidays.

First response targets

• Critical: 1 business day — production-blocking issue, major installation issue, or suspected critical security impact.
• High: 2 business days — important feature impaired with no acceptable workaround.
• Normal: 5 business days — usage question, documentation clarification, minor defect or feature request.
• Security reports: acknowledgement target 2 business days, prioritized by severity.

What to include

• Jira site URL or organization context.
• App version or Marketplace version when available.
• Browser and operating system.
• Steps to reproduce.
• Expected and actual behavior.
• Screenshots or screen recordings when relevant.
• Severity and business impact.